Putzmeister has completely converted its field service processes to SAP technology and promises faster response times for service calls as well as optimized spare parts logistics. The digitalization encompasses all processes from deployment planning through mobile documentation to automated billing. For concrete pump operators, this primarily means reduced downtime for maintenance and repairs, as service technicians have direct access to machine data and spare parts availability on site. The solution could become the standard for service-intensive construction equipment segments where unplanned outages cause high costs.